FAQs
Q1: Once opened, how long are your products safe to use? A: You can find this information on the product container itself. The Period After Opening (PAO) is indicated by a symbol of an open jar with a number in the middle, such as 12M for 12 months.
Q2: Are your products suitable for Vegans? A: Yes, our products are Vegan-friendly. We do not use any animal by-products.
Q3: Are the products tested on animals? A: No, our products are 100% Cruelty-Free and are not tested on animals.
Q4: Are the products good for sensitive skin? A: Yes, our products are suitable for all skin types, including sensitive skin. They are formulated with balanced ingredients that are gentle and nourishing.
Q5: Are the products Paraben-Free? A: Yes, all our products are 100% Paraben-Free, formulated with natural ingredients and preservatives.
Q6: What is the shelf life of your products? A: Generally, our products have a shelf life of two years from the manufacturing date, as indicated on the product label.
Q7: How often should lotion be applied? A: Lotion application frequency depends on personal preference and skin needs. Typically, it can be applied 3-4 times a day.
Q8: Can the lotions be used for application on the face? A: Yes, our products are formulated with natural ingredients and are suitable for facial application, unless specific facial needs require different products.
Placing An Order FAQs:
Q1: How will I know that my order has been successfully placed? A: Upon successful order placement, you will receive a confirmation email and a whatsapp message.
Q2: What happens if my payment is declined? A: If payment is declined, you will receive a notification on the final checkout page. You can update payment options or contact our Customer Helpline for assistance: +919909963248
Q3: Can I cancel my order once I have received confirmation? A: If the order hasn't been dispatched, you can cancel it by contacting our Customer Helpline. If already dispatched, you may refuse delivery for a refund.
Q4: What if I receive an incomplete or damaged order? A: In case of damage during transit, contact our Customer Care for replacement.
Q5: Can I speak to your Customer Helpline? A: Yes, our Customer Care team is available for assistance via phone or email.
Q6: What if a product I want is out of stock? A: Contact our customer care team for restocking updates or alternative suggestions.
Online Account FAQs:
Q1: How do I register for an online account? A: You can register during checkout or directly on our website.
Q2: I've forgotten my username/password. What should I do? A: Use the "Forgotten your password?" link for password retrieval.
Q3: Can I change my password? A: Yes, you can change your password through 'My Profile.'
Q4: Do I need an account to place an order? A: No, you can make purchases as a guest.
Q5: What payment methods are accepted? A: We accept major credit/debit cards, Visa, MasterCard, and COD.
Delivery FAQs
Q1: How will I know my goods have been dispatched? A: You will receive an email and text notification upon dispatch.
Q2: How can I track my order? A: Use the tracking number provided in the shipping confirmation email.
Q3: What if my goods arrive late? A: Contact Customer Care for assistance.
Q4: Can I upgrade delivery service after dispatch? A: No, delivery service cannot be changed post-dispatch.
Q5: What if my order arrives damaged? A: We ensure careful packaging; contact us for assistance if damage occurs.
Q6: Do you ship internationally? A: Currently, we only ship within India.
Q7: What is your Return Policy? A: Due to product nature, all sales are final except for damaged items during shipping.
Nuvae Company FAQs:
Q1: Is your company ISO certified? A: Yes, we are ISO 9001:2008 certified with high-quality control standards.
Q2: Where are the products manufactured? A: Formulated in India. Nuvae is a Complete Made In India brand.
Q3: How do you ensure product quality? A: We maintain strict quality control standards, comply with GMP, FDA, and use IFRA certified fragrances.
Q4: Are formulations Herbal or Ayurvedic? A: Our products include Ayurvedic formulations.
Q5: Are manufacturing practices sustainable? A: Yes, we prioritize sustainability throughout our value chain.